What information we gather
The following statement discloses Secure Bit Technologies Pvt. Ltd. privacy policies for its web site www.supportandhelpus.com We do update our policy periodically without notice so please check occasionally for any changes.
We at Secure BitTechnologies respect your desire to protect personal information. This page reveals what sort of information we may ask you for, and in what situations.
We request personal information when you place an order, register a product, request a service, request for a trial copy of our software, correspond with us or engage in certain other activities on our website. For example:
1. If you submit an order on-line with us, you will be asked for information needed to complete the transaction, such as your name, address, phone number and email address. Payment information such as credit card and bank details are directly collected by our payment processor.
2. If you request technical support by email or telephone, we will ask you for information needed to complete the transaction, such as your registration/ license number and information about your computer hardware, software and the nature of the problem you are experiencing.
It is your decisions whether to proceed with any activity that requests personal information. However, please note that if you do not wish to provide the requested information, you may not be able to complete the specific process.
How we use this information
We use personal information in the following ways:
To assist us in creating better products and services to meet your needs. To allow you to purchase and download products, obtain access to services or otherwise engage in activities you select. To provide better/adequate/fast support over Telephone/E-mail/Fax etc,
Please be advised that we may disclose your personal information if legally required to do so by government agencies or law enforcement bodies.
We have taken security measures, consistent with international information practices, to protect your personal information. These measures include technical and procedural steps to protect your data from misuse, unauthorized access or disclosure, loss, alteration, or destruction.
The personal information that you have provided to us may be transferred to other Secure BitTechnologies offices around the world. Also, in certain countries our outside contractors might undertake the collection, transferring, storage and processing of your information.
We may track domain names, IP addresses, and browser types from people who visit our site. We use this information to produce traffic statistics for the Secure BitTechnologies sites. Such information is not co-related with any personal information.
While requesting support you may request for the problem to be resolved by taking control of your computer. Secure Bit Technologies uses qualified tools which allow user to grant control of user computer to an technician remotely over the Internet, so that the technician can diagnose or correct problems. Technicians are not allowed to use the Remote Access software until and unless they have received adequate training in its use, and user have consented to grant control. In addition, technicians will not use Remote Access tools to obtain confidential or sensitive information stored on user computer or network, deliberately destroy information on user computer or network, or cause user to experience system problems.
No part of our website is structured to attract anyone under the age of 13. Consistent with the Children’s Online privacy Protection Act, we do not collect or maintain information at our website from or sell products to those we actually know are under the age of 13. Please ask your parent or guardian to assist you in using our services if you are under the age of 13.
How to Opt-Out
Customers may prevent their information from being used for purposes other than those for which it was originally collected by emailing us at care@supportandhelpus, we will do the needful promptly.